Frequently Asked Questions
Where do your products come from?
Everything we sell is grown, harvested, or made at our family farm in Muzaffargarh. Nothing is outsourced – we handpick, prepare and pack every order ourselves.
Are your products 100% natural?
Yes. Our honey, desi ghee, pickles, chutneys and seeds are made using traditional methods with no artificial additives or preservatives.
Do you deliver across Pakistan?
Yes, Shafay Farms delivers nationwide. Orders are dispatched from Muzaffargarh and typically arrive within 3-4 working days, depending on your city.
What payment methods do you accept?
We accept Cash on Delivery (COD) as well as bank transfer. Payment details are shown at checkout.
Can I return a product?
Because our products are perishable food items, we’re unable to accept returns once an order has been delivered. If your order arrives damaged or incorrect, please contact us within 48 hours and we’ll make it right. See our Refund and Returns Policy for details.
How should I store the products?
Honey and desi ghee can be stored at room temperature away from direct sunlight. Pickles and chutneys should be kept in a cool, dry place, and refrigeration after opening is recommended for the pickles to stay fresh longer.
How can I contact you?
Email us at admin@shafayfarms.com, call or WhatsApp us at 0311-1122585, or visit our Contact page.
Is Shafay Farms a legitimate business, or is this a scam?
Shafay Farms is a real, family-run farm business based in Muzaffargarh, Pakistan, selling our own honey, ghee, pickles and other farm products directly to customers. We operate an official website, accept Cash on Delivery and bank transfer, and can be reached directly by phone, WhatsApp or email before or after you order.
Is Cash on Delivery (COD) safe when ordering from Shafay Farms?
Yes. COD is our most popular payment option – you only pay the rider once your order physically arrives at your door, so there’s no upfront risk. We also confirm every COD order by phone or WhatsApp before it’s dispatched.
Does Shafay Farms ship internationally, or only within Pakistan?
Currently we deliver only within Pakistan. We don’t yet offer international shipping, but you’re welcome to contact us directly to ask about specific requests outside the country.
Are Shafay Farms products certified organic?
Our products are traditionally made and free from artificial additives and preservatives, but we do not currently hold a formal third-party organic certification. Contact us directly if you’d like more detail on our farming and preparation methods.
Can I place a bulk or wholesale order with Shafay Farms?
Yes, we accommodate bulk and wholesale orders for individuals, retailers and businesses. Please contact us by phone, WhatsApp or email to discuss quantities, pricing and delivery timelines.