Overview

At Shafay Farms, we take care to pack every order carefully so it reaches you fresh and intact. Because our products – honey, desi ghee, pickles, chutneys, dried fruits and seeds – are perishable food items, we handle refunds and returns a little differently from non-food stores.

Returns

For hygiene and food-safety reasons, we are unable to accept returns of opened or used food products. If your order is unopened, in its original packaging, and you contact us within 3 days of delivery, we may accept a return at our discretion.

Damaged, Incorrect or Missing Items

If your order arrives damaged, leaking, incorrect, or with items missing, please contact us within 48 hours of delivery at admin@shafayfarms.com or WhatsApp 0311-1122585, along with a photo of the item and packaging. We will arrange a replacement or refund at no extra cost to you.

Refunds

Once your claim is reviewed and approved, we will process your refund to the original payment method, or to your bank account for Cash on Delivery orders, within 5-7 working days.

Order Cancellations

You can cancel your order free of charge any time before it has been dispatched. Once an order has shipped, it can no longer be cancelled, but our damaged/incorrect item policy above still applies.

Need Help?

Contact us at admin@shafayfarms.com or WhatsApp 0311-1122585 for any questions about refunds and returns. You can also write to us at Shafay Farms, Muzaffargarh, Punjab, Pakistan.